What are dividends?
Dividends are payments out of operating profits by a company to Shareholders. They are paid net of withholding tax (currently 10% of the gross amount). It may be paid once a year (final dividend) or twice/more in a year (interim(s) & final dividend).
I have not received my dividend. What should I do?
Please contact the Registrar either in writing or in person or by downloading our indemnity for dividend warrant from our website . The completed form can be mailed to us via our postal address or scanned to our e-mail email@example.com
My dividend warrant is out of date. What should I do?
Please contact the Registrar to have it revalidated. Please note that dividend warrants are valid for six months from the date of issue. The stale warrant can be forwarded to us with a letter of request for revalidation.
I have found an unclaimed dividend warrant. What can I do?
Dividend warrants are currently valid for six months from the date of payment. If the dividend warrant is still valid kindly lodge it at your bank for payment. If stale, please contact the Registrar for revalidation.
What happens if I lose my dividend warrant?
If you lose your dividend warrant you should contact us as soon as possible, to have it documented and the warrant blocked in order to avoid it getting into the wrong hands. Upon confirmation, you will be issued a duplicate free of charge. However, upon recovery you are expected to return the original one to the Registrar.
Can I have my dividend paid directly into my bank account?
Yes, you can complete our e-dividend mandate form obtainable from the our office or download from our website.
What is meant by 'Ex dividend' and 'Cum dividend'?
Prior to announcing year-end results of companies, dates are set out for the Closure of Register of members for the purpose of payment of dividend and issue of scrip popularly known as 'Bonus'. These dates will determine the qualification for dividends and scrips.
Hence, "cum div" or "cum scrip" means purchases before the Closure of Register will be entitled to all the benefits payable on the investment while "ex div" or "ex scrip"means purchases made after the entitlements were declared.
Conversely, if you sell your shares before the Closure of Register, you sold so to say "cum div" and "cum scrip" and hence you will not enjoy the dividend or scrip to be issued at the coming AGM. The reverse is the case when you sell your share "Ex div" and Ex Scrip"
How can I find out how many shares I hold?
You can determine the number of shares you hold by adding up all your share certificates (in your possession) and holdings in CSCS, or referring to your most recent dividend warrant, or by contacting us for your statement of account.
What do I do if I need to change my address?
You should notify us in writing of both your old and new address and, if possible your share account number with your signature duly appended; alternatively you can download a change of address form from our website. The completed form can either be mailed to us via our postal address, scanned to our e-mail firstname.lastname@example.org or submitted to our branch closest to you.
What is a Share certificate?
It is the evidence of your ownership of shares in a company and represent your interest in the company.
I have not received my Share Certificate, what should I do?
Please contact the Registrar either in writing or in person or by downloading our indemnity for certificate from our website . The completed form can be mailed to us via our postal address, scanned to our e-mail email@example.com or submitted to our branch closest to you.
What should I do if I cannot locate my share certificate?
If a share certificate is lost, stolen or destroyed, notify the Registrar immediately so that a "caution" can be placed on your account to prevent transfer of ownership to another person.
In order to replace your certificate(s):
• You need to complete an indemnity form for lost certificate at your expense to protect all parties against the possibility that the lost certificate might return to circulation. You will also need to arrange for a further guarantee by a clearing bank or a recognized insurance company or a stock broking firm.
• Also you are expected to obtain a sworn affidavit confirming loss to the certificate.
• These documents can be mailed to us via our postal address, scanned to our e-mail firstname.lastname@example.org or submitted at our branch closest to you.
Can I sell shares that are in my children's names?
Yes, you can. For further enquiries, please consult a stockbroker.
What should I do if I have changed my name?
Please download the requirements for change of name from our website www.crescentsregistrars.com .
I receive multiple sets of Annual Reports/Accounts. Why is this and what should I do?
If shares are bought at different times, the registration details given to the Registrar may differ slightly on each occasion. This can result in the Registrar opening multiple shareholder’s accounts for you. If the names and addresses are the same, Please write to the Registrar requesting us to consolidate/merge your shareholder’s accounts. Note to indicate the various account numbers and your signature must be duly signed. You can download the consolidation form from our website, and return same to the Registrar.
What are the key rights of a shareholder?
Shareholders have the right to receive dividends (if payable), to receive key company information (such as Annual Reports /Accounts), to attend Annual General Meetings or Extra-ordinary General Meetings and to Vote and be voted for on certain affairs of the company.
What is SAR?
SAR simply means Shareholder’s attention required. The shareholder is to visit the registrar in person.
What is BCR?
BCR simply means Bankers confirmation of signature is required. This document is obtained from the shareholder’s banker and forwarded to the registrar with a cover letter.
Can I receive my cash dividend directly into my bank account?
Yes, just fill an e-dividend mandate form. For more information, please contact email@example.com